Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastas, we do not accept physical returns; however, if your box arrived damaged or you are unsatisfied with your order, we are committed to making it right.
Contact Support
Reach out to our customer experience team within 7 days of delivery through our website or email with your order number.
Provide Documentation
Please include photos of the shipping box and any damaged items to help us improve our packaging and shipping processes.
Quality Review
Our team will review your request and verify the condition of your shipment to determine the best resolution.
Refund or Replacement
Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement box immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing